Returns & Refunds
Last updated: September 2026
We want you to be happy with your gear. Because our merchandise is made to order, this policy explains when we can accept a return and how refunds work.
Made-to-order items
Each item is printed and produced specifically for your order. For that reason, we generally cannot accept returns or exchanges for buyer's remorse, incorrect size selection, or a change of mind. Please review size and color details on the product page before ordering.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not what you ordered, we will make it right with a free replacement or a refund. Contact us within 30 days of delivery at Info@thereaperenergy.com with your order number and clear photos of the issue.
How to start a claim
Email Info@thereaperenergy.com with your order number, the item affected, and photos showing the problem. We will review and respond with next steps. Please do not discard the item until your claim is resolved.
Refunds
Once a claim is approved, we issue the refund to your original payment method. Depending on your bank or card issuer, it may take a little time to appear on your statement.
Order changes and cancellations
Because production begins soon after you order, we can only change or cancel an order before it enters production. Contact us as quickly as possible if you need a change, and we will help if the order has not yet started.
Contact
For any return or refund question, email us at Info@thereaperenergy.com.
This policy is provided as general information and is not legal advice. It should be reviewed by qualified counsel and kept consistent with the policies shown at checkout.
